Keire Francis | United States | 2015-07-10
We enjoyed the stay very much. Was confusion at check in as we booked room with view of clock nearly a year ahead of our stay and we're not given the room. We were initially told it was not possible to have our room the first night. When I requested to cancel the stay and get a refund the room was made available. This wasted over an hour of our time which was sad because we arrived so late 23:40 and cut our time very short for our first of only two nights. I would suggest you should be careful to confirm the room type before taking guests to their room as we did email many times to confirm the room with the view. Room was lovely and Ivan was very kind and helpful in assisting with our luggage and bringing us to the proper room and explaining entry and exit. Also had a problem on the morning as the key did not open the front door and we had to go back to the desk to get into the building to enter our room. We would stay again with you even though there were some problems as your team did everything to make it right, it just took a little more time than we would have liked to spend in this way. The breakfast was lovely, we only had it one of our days because we slept in late the other morning as we were tired from the plane and the late checking in. Thank you for your accommodation we hope this will help you improve and we hope to be lucky enough to return.
Evelyne | 2012-01-15
I am pleased to emphasize that we were very satisfied by the efficiency and kindness of your staff which we found of high quality. I will certainly recommend Grand Hotel to my relations who may contemplate visiting Prague and will use again your premises if I go again to your city.
Muriel | 2010-04-24
We have just returned back home today from Prague and before we start again with our life, I would like to send you a feedback of our 4 nights in Grand Hotel Prague. 1. We really enjoyed the Hotel and his location. Although I asked for a room with a view, I was a little bit afraid of the noise. I was very surprised that with the help of the double windows I didn't hear any noise, even in Friday night it didn't bother at all. In fact we really enjoyed the special atmosphere of the square from our room. 2. The room was very clean , comfortable and with a lot of space. The sheets and the towels were whites and bright. All the room atmosphere was cosy and comfortable. 3. On the two first day the breakfast was a la carte. On the first day the bread and the croissant were not so fresh. We mentioned it to the waiter and the day after everything was fresh and we even got more than the menu. 4. I must mentioned all the the stuff of the reception. They were so helpful for everything we asked for and made their best to give us informations always with a smile. I would like to mention especially the blonde women (unfortunately I don't know her name) whow tryied very hard to help us to find a good Black theatre. 5. The transport by Mr Janecek from the airport was on time (we were not sure that he would be there since we were already on our way to Prague when you sent the confirmation of the transport). We also used his service for returning back and his worker came to pick up even earlier. 5. Finally, I would like to thank all of you (interacta office + reservation hotel) for the understanding and the cooparation with the first reservation, the cancellation less than 2 days without charging because of the cancell of our fly due to the Ash Volcano and the quick second re-reservation after the opening of the sky. Thank you very much for all.
Shelly | Israel | 2008-08-17
We had the time of our life in Prague, and our stay in the Grand Hotel Praha was the best deal we could make. The location of the hotel is the best there is, our room was beautiful, spacious, equipped, and very clean, and the staff courteous, pleasant and helpfull. We warmly recommand your hotel to anyone who wants to enjoy Prague. Thank you for everything, Hope to come back in the future.
Yanti | 2008-06-09
Just wanna say thank for your assistance. Grand had a small room; P, but the rest is very nice. Had a nice & memorable trip in Prague.
David | Australia | 2007-07-16
We were delighted with the accommodation that you found for us at the Grand Hotel. It was a superb location, and our room was quiet, cool and spotlessly clean with excellent facilities. The hotel staff were friendly and most helpful. The breakfast buffet was generous with plenty of choice for different tastes, and served in a relaxed atmosphere. We were completely satisfied with this hotel, and would happily stay there again. It made our time in Prague - such a beautiful city - all the more pleasurable. Having transport from and to the train station was also much appreciated, and both drivers were very obliging. (I wish I could say the same for staff at the railway station who were unhelpful, even rude.) Once more, our thanks for all your assistance,
Jacqui | 2006-02-17
We enjoyed our visit very much a beautiful city for you to be proud of. The Hotel Grand Praha is excellent, a very good location we could not have had a better room, looking directly onto the clock face. We Thank you and would recommend your services to our friends, the pick up and return to the airport went was well worth the money. Thank you
Stefan | Belgium | 2005-11-13
Booking went very smoothly and professionally, I would certainly advise any friend or colleagues visiting Prague to take advantage of this service. From a hotel perspective we received an excellent service, great breakfast buffet, very nice facilities (reception and terrace). But we are very disappointed in the hotel room and the price we had to pay for that room. It was a very small room (3x4) and it did not have a view on the astronomic clock. The price we paid was (info on web site) for a double room with a view on the astronomic clock. I don't find that a fair treatment and I think as customer you should be able to decide if you pay for such room or not, statement in the e-mail was not clear about these facts.
Christian | France | 2005-10-16
The hotel was charming and the breakfasts were delicious - very kind people at the reception and very helpful for tram tickets, stamps, etc...all went well - our tickets for the musical and the ballet were waiting for us at the reception desk and we spent a very good stay in Praha ! Czesch people are very welcoming and they speak a wonderful english, fortunately !!!! We will recomment interacta to other people !
Jane | United Kingdom | 2005-08-06
I just wanted to say a very big thank you for organising our stay at the Grand Hotel Praha last week. I can honestly say that the hotel was superb and well exceeded our expectations. It is beautifully restored, the bedroom was fabulous, directly opposite the Astronomical Clock as promised; the service was excellent; the staff were so helpful and friendly and delightful to speak to and the food especially breakfast was marvellous. Thank you also for arranging the car on arrival with Mr Janecek - it all worked perfectly and the drivers were delightful on arrival and departure. We were really so pleased with the way you organised everything for us and thank you very much for all your help. We plan to return to Prague again this year and look forward to emailing you again.
Gina R | United States | 2005-06-30
I just got back from Prague this past weekend (and my stay at the Grand Hotel Praha). This was the nicest hotel I've ever stayed at in Europe. It was absolutely fantastic - every detail. Everything was brand new, the double room was huge and directly in front of the astronomical clock, the employees at the hotel were wonderful, and the breakfast each morning and pastry café on the first floor were phenomenal. Since I had never been there before (and was traveling alone) I had no idea what to expect. I'm going to tell everyone I know that goes to Prague to work through you to stay there. It was amazing! Thanks again!
Katie | United States | 2005-06-16
the hotel was fantastic! the staff so helpful, friendly and ready to assist us in any way they could. we ate dinner at the hotel and enjoyed a perfect view of the clock tower and the old square. the food was delious. we enjoyed pasta, wine, salads, and yummy desserts. the morning breakfast buffet was full of choices, from cereals, to hot food, fresh baked pastries, yogurts and homemade breads. so much to choose from and all so tasty. the rooms were comfortable. our first night we enjoyed the room facing the clock tower it was just a stone's throw away and a magical location. thank you for your assistance and the great stay in prague!